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Enterprise Search and Knowledge Discovery Technology Services
		Powered By Fast ESPTM A unique differentiator for RapidAnswer is the fact that this is a solution that was built from ground up for direct integration with FAST ESP -- the world leading Enterprise Search Platform. The product automatically leverages all of the technology capabilities of an advanced search engine including: Advanced natural language processing Sophisticated relevancy determination Dynamic drill down, live analytics Configurable rank tuning of search results Capability to process over 300 file formats in 80 languages Linearly scalable distributed architecture High performance, fault tolerant architecture with multi platform operation To read more about FAST ESP, click here... Product Information Portal Provides 360 View A key enabler to enhancing the productivity of your call center is through the creation of a product information portal that provides unified access to all product and customer related information regardless of where it is stored within the corporation or whether information is stored in databases, documents or CRM applications. Product information portals typically consist of information gathered from websites, product user guide manuals, various knowledgebases, CRM applications, selected databases and even customer support emails. RapidAnswer will automatically extract the latest information from all such sources and will index the entire contents to enable instantaneous search and retrieval.
		What are the needs of RapidAnswer users? CSR Department " Customer Support Representatives (CSRs) must have complete and up to date information when answering customer questions. They need a single point of access to all relevant product information, customer information and information stored in our knowledgebase and CRM applications" Senior Operations Exec. Marketing/Sales Manager "I would like to know what questions our customers are asking online, what answers we are providing them and, most importantly, I need to know how satisfied our customers are with these answers..." Marketing Exec. Online Banking Customer "I frequently go online to view my balances and to make bill payments. Repeating the same usual transactions is very easy. But it becomes frustrating very quickly if I try to setup a new transaction I had never done before. Surely they can simply list the steps any dummy can follow, can't they? I know the information is somewhere in the website, but I cannot find it. Simply have to call customer support and hope it is answered quickly..." Complementary Downloads: Powering Enterprise Search with FAST ESP
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