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Enterprise Search and Knowledge Discovery Technology Services
		Enterprises today are faced with the imposing challenges of providing a wide array of information to growing customer-bases about a multitude of complex products that are continually changing. Customers are becoming more impatient and more demanding for quick and precise answers. This results in huge volumes of customer support calls and customer dissatisfaction. RapidAnswer leverages the world leading FAST Enterprise Search technology to deliver a Self-Service solution to enable you to serve quick and concise answers to the most frequently asked questions that are generating the largest call volumes. Who are the users of RapidAnswer? Customer support representatives Product marketing/sales departments Customers transacting on your website
		How is RapidAnswer Used? Customer Support Direct access to product support FAQs, while answering customer questions More Marketing/Sales Access and continually update FAQs regarding product features, packaging, terms and conditions etc. to quickly close sales More Customer Self Service Online customers making a buy decision, or performing service transaction on your website have instant access to FAQ knowledgebase More Latest News:
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